Managing performance is more than a process, it's about people. In reality, performance management is about addressing your people's behavior routinely and consistently. It's about candidly coaching through challenges and holding people accountable for lapses in behavior. It's about identifying goals, fast-tracking careers, and -- in the process -- improving your bottom line. These are communication skills -- the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process. The good news is these accountability skills are replicable and learnable. We're all just a few crucial skills away from learning how to manage people and performance daily and directly. This in-person Crucial Conversations for Accountability is an engaging classroom course, extensive in-class practice, rich group discussion, and personal reflection to help maximize skill transference.