This official Crucial Learning session, Crucial Conversations for Mastering Dialogue, teaches communication skills when stakes are high, opinions vary, and emotions run strong. The tools learned support creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics - at ALL levels of your organization. By learning how to speak and be heard and encouraging others to do the same, you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.