Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. The tools learned support creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics - at ALL levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Participants receive the following: - Crucial Conversations Participant Toolkit - Cue cards for each lesson in desktop display case - Crucial Conversations Model Card - A copy of the bestselling book "Crucial Conversations: Tools for Talking When Stakes Are High" - Crucial Conversations Audio Companion MP3 Download - A course completion certificate