Crucial Conversations® for Mastering Dialogue teaches communication skills when stakes are high, opinions vary, and emotions run strong. The tools learned support creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics - at ALL levels of your organization. By learning how to speak and be heard and encouraging others to do the same, you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.